Customer Support Excutive

Job Description

Company Name: RELIANCE JIO.
Age Criteria: 18-35 years

Qualification: 12th / degree in any stream

Salary : - 10000 to 14000 depending on your interview.{interview is online conduct}

FEMALE CANDIDATES ONLY for the locations of Maharashtra.

Job Responsibilities

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in-appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process, and policy knowledge

7. Adhere to rostered timing, scheduled shifts, and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines.

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct, and legislative.

Requirements Skills and Competencies

1. Good Communication 2. Basic computer knowledge 3. Problem-solving skills 4. Customer focus

5. Technical orientation 6. Attention to detail 7. Service mind-set 8. Laptop/PC/ Android phone mandatory (Minimum

4GB RAM Required) 9. Experience or Freshers both apply. 10. Education 10 + 2 / Graduation degree in any discipline

Work From Home

•* Language- English, Hindi & Telugu*

• *Candidates should be from Nasik, Amravati, Nagpur, Wardha, Mumbai, Navi Mumbai, Hyderabad, Nizamabad, &

Karimnagar within 100km radius from these cities.*

• *2nd dose of Covid Vaccination should be completed.*

Additional Benefits

• wifi/internet