Customer Success Associate || Pune

Job Description

Job Description:

Blue Ocktopus is a young SAAS-based Loyalty & Analytics Platform from Pune, with 200+ retailers across 10+ categories and 40* cities.



We have pushed ours peddles on customer acquisition. Now, we are looking at Customer Success team members to serve our Customer Obsession Journey.



We are looking for someone to join as a Customer Success Associate with the below requirements:





Responsibilities:



*) Minimum 1+ year experience



*) Good Communication & Listening skills



*) Excellent Management skills



*) Real time resolution for all customer complaints



*) Customer business progress to be discussed with customer in pre-defined intervals



*) Good inter-department management skills



*) Real-timerelationship-building



*) English, Hindi & Marathi writing & speaking is a must



*) Good interaction and relationship building skills



*) Regular interaction with assigned set of customers



*) Basic Excel / powerpoint knowledge is required



*) Generate revenue through referrals, renewals and cross sell



*) Should be a good team player and contribute towards the betterment of the process