Customer Care Executive (chat & Voice Process)

Job Description

Responsibilities-

·         Manage large amounts of incoming calls

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer through interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers

Requirements

·         Proven customer support experience or experience as a client service representative

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiarity with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize, and manage time effectively