Customer Support Executive

Job Description

Employee Value Proposition:
? Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
? Employees get free lunch and snacks.
? Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
? Monthly reward and recognition to outstanding performers.
? Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
? Regular team parties and Annual Day outing for all employees.
Qualification and Education Requirements:
? Education- Graduation/HSC qualified.
? Excellent verbal and written communication skills.
? Good Interpersonal skills, numerical and analytical ability.
? Decision making skills.
? Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
? Proficient in MS-Office (Excel, Word).
? Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
? Comfortable with working 6 days a week and the week off will be on weekday.
Role and Responsibility – Customer Service Executive
? Inbound calling for customer service.
? Identify and assess customers’ needs to achieve satisfaction.
? Build sustainable relationships and trust with customer accounts through open and interactive
communication.
? Provide accurate, valid and complete information by using the right methods/tools.
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
? Keep records of customer interactions, process customer accounts.
? Follow communication procedures, guidelines and policies.
? Take the extra mile to engage customers.