Customer Care Executive (chat & Voice Process)
Full TimeJob Summary
Offerd Salary
0 - 0Total Vacancies
5Job Type
Work From OfficeIndustry
RetailExperience
1 YearsQualification
Bachelor'sHiring Process
Language Required
Working Days
Job Description
"Job Description:
• Key Responsibilities:
• Handling customer queries on Web Chat & Calls.
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Broadcasting messages to the customers on the daily basis.
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Attend coaching sessions with Customer Service Supervisor
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team
• Logical reasoning
" The increase in demand for niche skills and the shortage of talent with skills has given a rise to the need for specialist's recruitment platform." We are offering specific Portal for Sales professionals.