Customer Care Executive

Job Description

Role Purpose:



* Open to work in rotating shifts.

* Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and Zimaxx Tech Solutions policies

* Co-ordinate with the relevant departments towards resolution of Customers case 

Essential Duties/Responsibilities:

* Maintaining a positive, empathetic and professional attitude toward customers at all times.

* Register cases in the system within Activation SLA and co-ordinate with support providers to ensure service delivery within stipulated SLA ‘s towards Road Side Assistance

* Resolve customer queries on calls, complaints, problems and transactions coherent with agreed service standards.

* Coordinate service requests between customers, providers & internal operations team from first call to case closure

* Follow communication/update expectations with clients as agreed upon

* Ensure customer satisfaction and provide professional customer support. 



Knowledge, skills, and abilities:

* Comfortable using computers.

* Experience working with customer support.

* Excellent verbal and written communication skills

* Proficient in basic Microsoft applications 

Additional Benefits

• wifi/internet